How ordering, subscriptions, payments and delivery work. Can't find your answer? Contact us.
No. You can check out as a guest with just your name, email, phone and address. If you create an account later with the same email, your past orders show up in it automatically.
There are no passwords. Enter your email on the Log in page and we'll send you a sign-in link and a one-time code — use either. If it's your first time, that same step creates your account. You can also sign in from the checkout page so your saved details are filled in for you.
Yes. Your cart can hold both, and you pay for everything in one checkout. One-off items arrive with your first subscription box.
Choose "Subscribe" on a product and it's delivered automatically every week or every month, usually at a lower price than buying once. All the subscribed items in one checkout share the same schedule.
Some products are sold as one-off purchases only — for example, items that are made to order — and a few are available on subscription only. The product page only shows the options that product offers.
Log in, go to My account, and press Cancel on the subscription. You won't be billed again. Any box you've already paid for will still be delivered.
Not online yet. For now, you can cancel and start a new subscription with the items you want, or get in touch and we'll help.
We remove it at your next renewal and email you to let you know — you're never charged for it. If it was the only item in your subscription, the subscription is cancelled and we email you about that too.
By card or M-Pesa. Payments are processed securely by Paystack — we never see or store your card details.
With a card, your card is charged automatically on each renewal date. With M-Pesa, automatic charging isn't possible, so we email you a payment link two days before each renewal — pay it to keep your box coming.
Your subscription stays open, but that box isn't sent until it's paid. You can pay any time using the link in the reminder email.
Your subscription is put on hold and nothing is delivered for that renewal. Get in touch and we'll help you sort it out.
Yes. All prices shown include VAT where it applies, and the delivery fee is added to your total at checkout before you pay — there are no surprises after.
It depends on how far you are from our base in Nairobi, measured in a straight line: up to 3km is KES 200, 3–6km is KES 300, 6–9km is KES 400, 9–12km is KES 450, 12–15km is KES 550, 15–20km is KES 650. We don't deliver beyond 20km yet — checkout will tell you if you're outside our area.
Choosing a suggestion lets us pinpoint your location, which is how we work out your delivery fee and make sure our rider can find you.
Delivery times vary by location. We'll contact you on the phone number you gave at checkout to arrange delivery.
Yes — each box is a separate delivery. The fee is worked out fresh at each renewal from your delivery address.
Your subscription is delivered to the address from your most recent checkout. To change it, get in touch and we'll update it for you.
Use Track Order with the email you checked out with, or log in to see everything in My account.
Contact us within 48 hours of delivery and we'll arrange a replacement or refund.